Contact

Contact Us

Last Updated: 8th March 2025

We’re here to assist you with any inquiries related to your orders, refunds, exchanges, or general support. Please reach out to us through our official contact channels below.

1. Customer Support

For any queries regarding:

  • Order status, shipping, or tracking
  • Refunds and exchanges
  • Payment-related issues
  • Product inquiries
  • General support

Contact us via:

Our support team is available from Monday to Saturday, 10:00 AM - 6:00 PM (IST). We strive to respond to all inquiries within 24-48 business hours.

2. Refund and Exchange Requests

  • Refund/exchange requests must be made within 7 days of delivery.
  • Only genuine cases will be considered, and the final decision rests solely with us.
  • Approved refunds will be processed within 7-14 business days.
  • For assistance, contact us via our official support channels listed above.

3. Business and Partnership Inquiries

For collaborations, business partnerships, bulk orders, or media inquiries, please reach out to us at:

4. Important Notes

  • We do not provide phone support at this time.
  • Any requests made outside our official channels will not be considered.
  • Please avoid spam or multiple follow-ups, as they may delay response time.

5. About ChillingMode.com

ChillingMode.com is fully owned and operated by Jason Mascarenhas, who is also the owner of JasonMascarenhas.com. We are a genuine brand dedicated to providing 100% authentic, high-quality fashion products.

For all your fashion needs, shop confidently at ChillingMode.com! 🚀